Abstract：Objective: To improve the satisfaction rate of patients with thyroid surgery using the quality control circle (QCC) to the preoperative visit of thyroid surgery. Methods: According to the voluntary participation and flexible principle, our "Love QCC" consists of 6 members in our department, and established the theme "to improve the patient satisfaction rate of endoscopic thyroid pre-operation visit", and carried on the statistical analysis, using fish bone diagram. Then we make corrective measures to compare the patient satisfaction rate of the endoscopic thyroid operation and give continuous quality improvement. The satisfaction rates of patients with thyroid surgery before and after the quality control circle were compared. Results: After QCC activities, the complete patient satisfaction rate of endoscopic thyroid has risen from 85 %to 95%, above 93% of the target value. By the comparison of the result before and after the QCC activity, the results was statistically significant, χ2=4.4. Conclusion: The QCC activities could improve the patient satisfaction rate of endoscopic thyroid operation, improve the professional ability of nursing staff, and nursing quality and group cooperation have been continuous improved.
邱利飞, 刘淑敏, 赵国军, 张鹤. 品管圈在甲状腺手术术前访视中的应用效果分析[J]. 河北医学, 2017, 23(5): 856-858.
QIU Lifei, LIU Shumin, ZHAO Guojun. Analysis of the Effect of Quality Control Circle on Endoscopic Thyroid Pre-operation Visit. 河北医学, 2017, 23(5): 856-858.
2017, Vol. 23 
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